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Tryon Equine Hospital - Client Care Coordinator

Client Care Coordinator

Schedule: Monday through Friday | 8:00 am to 5:00 pm

Pay: $18-$20/hour

Education/Experience: High school diploma or GED required. In addition, a minimum of one year of customer service experience is required. Veterinary and equine experience preferred.

Job Description: Responsible for managing the flow of incoming calls and patient visits to the hospital, ensuring good communication with doctors and clients, and assisting in the overall positive client experience in a friendly and efficient manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide outstanding client service, focusing on client satisfaction to strengthen client relationships.

  • Answer incoming phone calls professionally and courteously.

  • Greet clients and other visitors professionally and courteously, directing them to appropriate areas.

  • Schedule client appointments with appropriate doctors and make necessary reminder calls.

  • Act as liaison between client and doctor, acquiring detailed information to assist doctor with client communication.

  • Respond to client concerns timely and ensure client satisfaction.

  • Maintain a proficient understanding of the clinic's service offerings, doctors and staff, and any OTC product offerings.

  • Coordinate, analyze, and improve client service functions to meet company goals.

  • Assist clients with additional service offerings needed, such as follow-up for rechecks, vaccination reminders, information regarding new services or products, etc.

  • Maintain databases of critical client information helpful in improving patient care and overall client experience.

  • Assist with compilation and organization of information related to Coggins, radiographs/photographs, pre-purchase exams, and other types of medical records information.

  • Prepare invoices and discharges, as needed, for doctors.

  • Email/fax/mail requested information to clients, referring doctors, insurance companies, etc.

  • Develop knowledge about each client and their animals.

  • Maintain confidentiality related to clients, patients, and company matters.

Qualifications: Strong client service experience |Strong organizational and follow-up skills | Attention to detail | Strong time management skills

Tryon Equine Hospital offers exceptional benefits for full-time positions: Employer Contribution to Health Insurance & Supplemental Insurance Options | Annual Paid Time Off | 401k with up to a 4% Employer Match | Veterinary Care Discounts

Job Type: Full-time

Pay: $18.00 - $20.00 per hour


  • 401(k) matching

  • Dental insurance

  • Employee discount

  • Health insurance

  • Paid time off

  • Referral program

  • Retirement plan

  • Vision insurance