Tryon Equine Hospital - Client Care Coordinator
Client Care Coordinator
Schedule: Monday through Friday | 8:00 am to 5:00 pm
Pay: $18-$20/hour
Education/Experience: High school diploma or GED required. In addition, a minimum of one year of customer service experience is required. Veterinary and equine experience preferred.
Job Description: Responsible for managing the flow of incoming calls and patient visits to the hospital, ensuring good communication with doctors and clients, and assisting in the overall positive client experience in a friendly and efficient manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide outstanding client service, focusing on client satisfaction to strengthen client relationships.
Answer incoming phone calls professionally and courteously.
Greet clients and other visitors professionally and courteously, directing them to appropriate areas.
Schedule client appointments with appropriate doctors and make necessary reminder calls.
Act as liaison between client and doctor, acquiring detailed information to assist doctor with client communication.
Respond to client concerns timely and ensure client satisfaction.
Maintain a proficient understanding of the clinic's service offerings, doctors and staff, and any OTC product offerings.
Coordinate, analyze, and improve client service functions to meet company goals.
Assist clients with additional service offerings needed, such as follow-up for rechecks, vaccination reminders, information regarding new services or products, etc.
Maintain databases of critical client information helpful in improving patient care and overall client experience.
Assist with compilation and organization of information related to Coggins, radiographs/photographs, pre-purchase exams, and other types of medical records information.
Prepare invoices and discharges, as needed, for doctors.
Email/fax/mail requested information to clients, referring doctors, insurance companies, etc.
Develop knowledge about each client and their animals.
Maintain confidentiality related to clients, patients, and company matters.
Qualifications: Strong client service experience |Strong organizational and follow-up skills | Attention to detail | Strong time management skills
Tryon Equine Hospital offers exceptional benefits for full-time positions: Employer Contribution to Health Insurance & Supplemental Insurance Options | Annual Paid Time Off | 401k with up to a 4% Employer Match | Veterinary Care Discounts
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance