Tryon Equine Hospital - Lead Veterinary Technician
Lead Veterinary Technician
Location: Columbus, NC
Position: Lead Veterinary Technician | Surgery, Medicine
Available Schedules: Day Shifts | Night Shifts | Swing Shifts
Plus weekends as needed. Hours are variable. Overtime as directed.
Application Process: e-mail letter of intent and resume to careers@tryonequine.com.
Job Description:
Tryon Equine Hospital is a private specialty referral center serving North Carolina, Georgia, and the South Carolina Upstate. We offer state of the art, 24-hour surgical and medical care, and advanced lameness diagnostics. Our ambulatory veterinarians bring the same quality medicine to farms and are available 24 hours a day for emergency care.
Located in the Foothills of the Blue Ridge Mountains in Columbus, North Carolina (just 30 miles east of Asheville, North Carolina, and 20 miles west of Spartanburg, South Carolina), we are a boutique practice that focuses on cultivating collaboration with clients, caregivers, and colleagues.
At Tryon Equine the well-being of the horse is our guiding principle. We believe this goal is best attained by a cohesive well-rounded, respectful team approach.
Position Overview
Tryon Equine Hospital is seeking two Lead Veterinary Technicians with a deep-rooted passion for delivering best-in-class equine medical care, outstanding client service, and a heart for leadership to join our busy Equine practice.
The successful candidates will be integral players in the smooth functioning of our business, exhibiting superb clinical and leadership skills while also cultivating a positive and collaborative culture, driving efficiency, organizing daily flow, and ensuring hospital goals are met. Applicants must be committed to delivering the highest caliber of patient care and client service and have a team-focused mentality.
Responsibilities
Coach team members to be continuously aware, anticipating and addressing patient and client needs, being the proactive “right hand” to Veterinarians
Provide leadership for team of Technicians, including setting a good example, coaching, training, educating, and intervening in challenging situations as necessary
Forecast and determine staffing requirements by shift, and schedule Technicians accordingly to meet hospital needs
Assign priority and delegate shift tasks to Technicians, providing clarity and direction when multiple competing needs are present
Coach Technicians throughout shifts, encouraging productivity, positivity, and compliance with position expectations, hospital protocols, and shift checklists
Guide Technicians in coordinating patient care and client communications, working in tandem with front office staff to ensure smooth and efficient operations
Coach Technicians through challenging patient or client situations
Recognize and facilitate utilization of Technicians skills, experience, and knowledge; invite those with particular knowledge/experience to share their expertise with the team
Facilitate effective communication between team members, providing open pathways and assisting in conflict resolution by listening to and resolving issues or informal complaints with professionalism and business maturity
As needed, discuss Technician challenges and/or performance concerns and recommended disciplinary actions with the Practice Manager and Veterinarian
Perform Technician performance reviews, providing constructive feedback and developing performance improvement plans or exit strategies as necessary
Plan, schedule, and conduct weekly Technician meetings that are relevant, educational, and productive, in conjunction with the Practice Manager
Communicate progress of ongoing projects, challenges being addressed, and other important updates to Technicians
Provide positive and constructive feedback to Technicians in an appropriate, respectful, and helpful manner
Provide one-on-one mentoring and coaching of Technicians, including formal Quarterly Development Meetings
Ensure all Technicians are aware of and follow proper safety procedures
Create and document Standard Operating Procedures for processes and tasks for which no document or set protocol exists
Assist veterinarians with appointments, patient care and other Technician duties
Other duties as assigned
Qualifications:
5+ years full time Veterinary Technician clinical experience or Registered Veterinary Technician
Excellent client service, multi-tasking, and time management skills, with ability to prioritize work as hospital needs evolve
Superb verbal, listening and written communication skills
Self-starter with ability to quickly pivot and adapt as unexpected situations arise
Exceptional people, detail, and problem-solving skills
Ability to maintain composure and positive attitude in stressful situations
Collaborates easily with co-workers and others
Technologically savvy, comfortable with navigating through multiple windows, screens, and/or programs simultaneously
Compensation and Benefits
Full-time, hourly position, Monday-Friday, 8am-5pm (with overtime as needed, including some evenings/weekends)
Starting pay $24+/hr, commensurate with experience
Paid holidays and time off
Health, dental, and vision insurance and retirement benefits available